Complaint about a nip® product

Dear Customer,

Customer satisfaction is our top priority. This does not end after your purchase. Although our nip® products are made from high-quality materials, there may still be a valid reason for complaint. 

Your satisfaction is very important to us. If one of our products does not meet your expectations or is damaged, please send us an email at info@nip-babyartikel.de.

Please include the following information in your message if possible:

• Full name & address
• Reason for complaint
• Which item is involved?
• BA number (on the packaging)
• Picture of the product 
• Duration of use 
• Cleaning interval and cleaning method
• Date of purchase and where the product was purchased 

We will endeavor to process your complaint as quickly as possible.

Sincerely, the nip® team